Review: What Customers are Saying about Akulaku

There are days when you need a new phone, laptop, or small appliances because the old one (that’s been with you for years) broke down. Apparently, you don’t have enough funds to get yourself a new one.

What do you do?

Borrowing money from family might be your first choice, but what if even your family cannot lend you some? Getting a personal loan from banks is out of the question as well because of the requirements needed. In that case, you turn to online cash lenders like Akulaku. 

Is it worth it? Is it legitimate? How about the processing and payment? Don’t worry. These questions will be answered based on the reviews shared by Akulaku customers.

On Loan Application

Applying for a loan is easy. Simply download the Akulaku app, which is available in both Apple and Android devices, create an account to register, and apply for a credit limit. Most Akulaku customers are in unison in saying that applying for a loan is easy since all they needed was their smartphone. The requirements are easy to comply with as well, although some say they weren’t able to push through with their application because they don’t have government-issued ID.

On the other hand, there are customers who are not happy when it comes to their credit limit. One of the customers interviewed said that she’s been a loyal customer of Akulaku but was not granted an increase despite using the app repeatedly and paying on time and in full. When she asked for an increase, Akulaku wasn’t that helpful, saying that the credit limit was system-generated.

On Delivery of Items Ordered

Aside from cash loan, Akulaku also offers sale of items, which will be paid on installment basis. Most customers say that it took a while for Akulaku to deliver the items they ordered. Although the delivery time is three to five days, some didn’t get their items until on the seventh day from the time they applied  or even longer. Some were even complaining that they are due to pay their loan on this particular day but haven’t received the item they ordered.

On Loan Repayment 

Despite being new in the market, Akulaku is commendable for its variety of loan repayment options such as GCash, DragonPay, ECPay, or over-the-counter payments in banks like PNB. Payment can also be done online, which is a big plus for customers.

Unfortunately, payment made will not reflect on Akulaku system immediately. Some customers said that they have to repeatedly send proof of payment because they were being charged for late payment fee despite paying in full and on time.

On Customer Service

This was one of the common complaints of Akulaku users. Despite the ease in applying for a loan and a lot of potential, most of them say that they need to improve on their customer service. Akulaku representatives don’t often reply in messages sent on Facebook despite repeated messages made by customers.

They do hope that Akulaku will improve on their customer service, especially the Chat Support so they could address their customers faster, more effectively, and not just give them a generic reply when raising their concerns.

Given this feedback from customers, do you want to give Akulaku a try?

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31 thoughts on “Review: What Customers are Saying about Akulaku”

  2. hi its more than a month now, since issue on my account started but still no update or resolution. pls take a look at it

    Reply

    1. Hi Nica! Please contact Akulaku at 304-9120 to 29 regarding this. We’re not aware if they allow extension. Thanks.

      Reply

  4. reapplied for 5,000 cash loan for the 4th time last november 20, 2018 and it says that it was approved but no money was transferred to my account. its 2019 now and they havent resolved the issue. good job!

    Reply

    1. Hi Chris! We’re sorry to hear about this. You can contact Akulaku at 304-9120 to 29 to have your account checked. Thanks!

      Reply

      1. Im applying also a cash loan but the problem is temporarily not meeting the application.. Whats happening??
        Ive already contact all your contacts provided but no any clear response regarding with this matter..

        Reply

        1. Hello there. We apologize since we might not be able to help you on this since we’re not Akulaku. Pls call them at 304-9120 to 29 between 8am to 9pm for further assistance. Thanks.

          Reply

    1. Hi Rey! Yes, you can apply po. Just fill out the application form online and iinform po kayo if approved po ang inyong loan. Thanks!

      Reply

  6. I’ve been applying loan with you. But now it’s not allowing me. It says: Temporarily not meeting the application condition. Why is that?

    Reply

    1. Hi Ana! You may contact Akulaku at 304-9120 to 29 between 8am to 9pm so they can check your profile and see what went wrong. Thanks!

      Reply

    2. Hi same scenario with you the app says temporarily not meeting the application conditions . want did you do fo fix this ? Thanks

      Reply

  7. 4th time to reapply for 5000 no late payments had been made for the last 3 loans and now just suddenly rejected my loan? Try to reach out customer support but no reply…can you tell me the reason why my 4th application was rejected???

    Reply

    1. Hello Jo. We can’t give specific answers regarding this since we are not Akulaku and have no access to your account. We suggest that you leave them a message on their Facebook page as well. Thanks.

      Reply

  8. got no issue in purchasing items online. I was bale to get it on time and its really convenient and affordable. to be quite honest, its better than my credit cards.the main issue with Akulaku?

    1. CSRs – sorry but they suck! needs more training especially in handling calls. Its more of apologizing than doing something to resolve the issue.
    2. TECHNICAL ISSUE – line always cuts in and out then after waiting on the queue for at least 10mins, the call will drop. Amazing!!!
    3 CASH LoAN- the most important option that people need. It took a while to get it or worst you wont get it. PAASA is the right term. They will tell you that you’re approved and will get the money in 48 hrs. Too good to he true!!!
    4. CSRs – if there’s an issue, again, they can’t help!!!

    Reply

  9. Good day!
    This is to inform you that one of your agent or sales rep or pretending to be , She hacked my fb acct , she sent me a link for somebody needs loan and link is your company AKULAKU .
    Then i filled up the online form and one of the requirements is to authorized your company to have acces on my facebook acct . So I click the tab yes I authorized the things follows .
    The followng day When I Attemp to open my fb acct using my phone
    It was session expired that is why its logging out and I have to log in my acct . Attemp to log in but logging in failed due to password change and also email address changed the email supposed to be where code to be sent to recovet my acct but I cant do it because She changed it.
    The reason why I pointed this person that the one responsible of my acct was hacked . I checked her profile first and see her profile pic and that profile pic she uses as a profile pic of my fb acct which she hacked from me.

    Reply

    1. Hi Adonis! Thank you for raising this concern and sharing your experience. We suggest that you contact Akulaku as well so that they will be aware of this scheme. Thanks!

      Reply

  10. Same case ! Same case again and again again and again and again!!

    Regarding on cashloan again !
    IT WAS DEDUCTED AGAIN ON MY ACCOUNT AND NOT YET TRANSFERRED AGAIN !!

    CALLING YOUR CONTACT NUMBERS AGAIN AND WAIT FOR AN HOUR !!
    AND YOU CUSTOMER SERVICE STAFF TOLD ME THAT THEY WILL CANCEL THE APPLICATION AND.RE APPLY AGAIN??

    I HOPE YOU WILL CANCEL IT TODAY AND I WILL RE APPLY AGAIN AND AGAIN !

    YOU REMIND US ALWAYS OUR DUE TO PAY EXACT ON TIME !! BECAUSE IT WILL AFFECT OUR CREDIT LIMIT HISTORY !!
    WE PAY ON TIME !!! BUT WHY THERE IS ALWAYS A PROBLEM ON CASHLOAN??ALWAYS CANCEL AND RE APPLY BLAH BLAH!!

    Reply

  12. come on! does any in your higher management even bother to fix this issue? i just paid today and yet I cant place an order on installment? how could you do that?

    Reply

  13. Cancel my pending loan request dated August 9, 2019!!!! I dont fuckin need it anymore!!!! Putang ina nyo!!! Nag bayad ako ontime!!! Bat pending pa 2nd loan ko???!!! Cancel nyo na yan at di na ako uulit!!!! You guys are not worth 1 star!!!! Kailang beses na ako nag send ng messages sa app nyo sa admin, etc pero puta wala action!!! People dont dload or use this app!!! A lot of complaints about late payment pero ontime yung bayad!!!! Puta ka akulaku!!! Wala kang kwenta!!! Customer service number nyo di matawagan!!!! CANCEL MY PROCESSING LOAN REQUEST!!

    Reply

    1. Hi Caryl. We’re sorry to hear about this experience with Akulaku. Have you tried sending them a message in their Facebook account? I noticed that they reply faster. You may also call them at 304-9120 to 29. Thank you and we hope this gets sorted out.

      Reply

    1. Hi Cla! We have no way of knowing if the phones sold in the platform is original. That is already on the part of Akulaku since they will be the ones guaranteeing the product. Nonetheless, you can check with Akulaku and request for guarantee to ensure that what you are buying is original.

      Reply

  15. Hello,

    I didn’t recieve my money when I check it into my account. I already recieve a txt from them. But its not yet credited in my account. Can you please check that for me?

    Reply

    1. Hi Deanson. Please call Akulaku hotline at 304-9120 to 29 since they are better equipped in checking your account. Thanks!

      Reply

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